Refund policy

Changed your mind? No problem. You have 14 days from receiving your order to let us know, no reason needed. If your order comes in more than one delivery, the 14 days start when the last item arrives. If the last day falls on a weekend or public holiday, the request window extends to the next business day.

To cancel or return items, click “View your order” in your order confirmation email. Sign in with the email address used for your purchase if prompted, then select the cancellation or return button, choose your items and confirm your request. You can cancel items before they are shipped or request a return within 14 days of receiving the last item in your order. You’ll receive an email acknowledging your request.

If you have trouble accessing your order, or prefer to notify us by email, contact contact@khoj.se.

Just tell us your order number and which items you'd like to return, and we'll send you instructions. Please post the items back within 14 days of letting us know.

Feel free to look at and try on your pieces, just as you would in a shop. We ask that you send them back in good condition, with tags and original packaging if you still have them. If an item has been used beyond what's needed to try it, we may reduce your refund to reflect any loss in value.

When you return something because you changed your mind, the return postage is on you. We recommend a tracked service and keeping your receipt, just in case.

If you return your whole order, we refund the product price plus the standard delivery charge. If you chose a more expensive delivery option, the extra cost isn't refundable.

We'll refund you to your original payment method within 14 days of hearing from you. We may wait to send the refund until the items are back with us, or until you provide proof that you've sent them back, whichever happens first. Your bank or payment provider may need a few extra days to show the money.

If something arrives damaged, faulty or isn't what you ordered, please get in touch at contact@khoj.se and we'll sort it out together. Your statutory rights as a consumer are not affected.