Terms of service

Purchase terms

These terms apply when you shop at khoj.se, operated by Khoj Vrångö AB, organisation number 559596-1938. Our address is Lotsarnas väg 14, 430 83 Vrångö, Sweden. You can reach us at contact@khoj.se or +46 72 352 73 75.

Orders and payment

Please check your items, contact details and delivery address before placing your order. Prices are shown in Swedish kronor (SEK). Available payment methods, delivery charges and the total amount payable are shown at checkout before you confirm your purchase.

If you notice a mistake in your order, contact us as soon as possible. If an item is unavailable or there is a problem with your order, we will contact you to agree on the next steps. If we cannot supply an item you have paid for, we will refund it.

Delivery

We send orders within Sweden with tracked PostNord delivery for 61 SEK. Orders usually leave us within 1–2 business days; this is our packing time, not the carrier's delivery time. If there is a delay, we will let you know. For delivery outside Sweden, contact us before ordering so we can check availability and cost. See our shipping policy for details.

Changing your mind and withdrawing from a purchase

You can withdraw from your online purchase without giving a reason. You have 14 days from receiving the last item in your order to tell us. If the final day falls on a weekend or public holiday, the request window extends to the next business day.

To request cancellation or a return online, open your customer account, sign in with the email address used for your order, and select the order. You can request cancellation of unfulfilled items or a return after fulfilment within the return window. You can also tell us you wish to withdraw by emailing contact@khoj.se, with your name, order number and the items concerned. You do not need to wait for approval to notify us that you are exercising your right of withdrawal.

Send the items back within 14 days of notifying us. For change-of-mind returns, you arrange and pay for return postage. Return items to Khoj Vrångö AB, Lotsarnas väg 14, 430 83 Vrångö, Sweden, and include your order number. We recommend tracked postage and keeping proof of sending.

You may examine and try on items as you would in a shop. If they have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may reduce the refund to reflect a loss in value.

For withdrawal from the whole order, we refund the product price and the standard original delivery charge. Any extra cost for a more expensive delivery option is not refundable. We refund to your original payment method within 14 days of being notified. We may withhold the refund until we receive the items or proof that you have sent them back, whichever happens first. Your bank or payment provider may take additional time to display the refund. See our return and refund policy for the full details.

Faulty, damaged or incorrect items

If an item is faulty, damaged or not what you ordered, contact us at contact@khoj.se with your order number and a description of the problem. Photos can help us understand the issue. Contact us before posting the item so we can arrange the next steps. The change-of-mind return rules do not limit your statutory rights concerning faulty goods.

Product information

We aim to describe and photograph our pieces accurately. Colours can look different on different screens. Any material variations described on a product page form part of that item's description; this does not affect your rights if an item is faulty or does not match its description.

Privacy

Our privacy policy explains how personal information is handled. Our cookie policy explains cookies and your choices.

Questions and disputes

Please contact us first if you have a complaint so we can try to resolve it together. These terms are governed by Swedish law, without limiting any mandatory consumer protections that apply to you. Nothing in these terms excludes or restricts your statutory consumer rights.

If we cannot resolve your complaint together, you can refer the dispute to Allmänna reklamationsnämnden (ARN), Sweden’s National Board for Consumer Disputes, at www.arn.se.

Changes to these terms

We may update these terms for future purchases. Changes do not retrospectively alter the terms of an order you have already placed.